These instructions are provided for your convenience. They are not meant to supersede any instructions provided by the equipment manufacturer or your pool builder. Pool Emporium, Inc. assumes no liabilities.

TROUBLESHOOTING AN IN-FLOOR CLEANING SYSTEM

One or more cleaning heads do not go all the way down:

• If there are two cleaning heads on opposite sites of your main drain, this could be normal. Some pools are equipped with two "fixed" heads by the main drain, which are slightly off center. Their purpose is to create a vortex effect that will direct the debris down the main drain.
• One or more of the pistons in the actuator module (water valve) could be worn. They loose their flexibility and do not allow the piston to properly close. This allows excess water to flow through that piston, keeping the head(s) slightly raised.
• A piece of debris could be trapped in one of the pistons in the actuator module, not allowing the piston to properly seat in the closed position. This allows excess water to flow through that zone, keeping the head(s) slightly raised.
• A piece of debris could be trapped inside the cleaning head itself, preventing the head from rotating and dropping back down into place.

One or more cleaning heads are always down:

• When the filter becomes dirty, water flow is reduced. The system does not have enough pressure to allow the pistons in the actuator module to push the heads up. The filter may need to be backwashed (for DE or Sand filters), hosed for cartridge filters, or possibly chemically cleaned.
• If the filter pressure is high, and the filter is clean, it is possible that a large object is obstructing the water flow through the actuator module.
• If your system has a cleaning screen, make sure it is free of debris.
• Check to make sure the plumbing valve settings are correct. Your system is designed to have the plumbing valves placed in a certain position to achieve the exact flow needed to drive each zone in the cleaning system.

One or more cleaning heads are not coming up all the way:

• Are the heads on the same zone? If so, a piston diaphragm on one of the other zones may be worn, and staying slightly open. The water seeping through this zone's piston could be diverting too much water flow away from the other zones.
• Confirm plumbing valves are set in the correct position.
• Debris may be caught in the head(s), or calcium deposits may have built up in the head(s), not allowing enough flow through the heads to force them up.

None of the heads are working:

• Confirm plumbing valves are set in the correct position.
• If your pool is so equipped, make sure the actuator module is in the RUN position and not the PAUSE position.